JOB SUMMARY: Perform all service supervisor duties and provide leadership to Readyquip technicians in support of customer requirements.
KEY ACCOUNTABILITIES:
1. Provide in branch leadership for service operations;
2. Schedule field and workshop service workload to maximize productivity in the field and workshop;
3. Coach, mentor, recruit technicians to meet and exceed customer and business objectives;
4. Manage, understand and provide direction on financial implications of work being requested/done including invoices, warranties, policies, redo, etc.;
5. Manage fixed assets, tools in the branch, service vehicles and assist in preparation of plans for capital expenditures;
6. Manage and prepare quotes and review invoices for customers, while managing work-in-progress in a timely fashion;
7. Promote a high level of customer satisfaction and follow up on repairs;
8. Improve customer satisfaction by identifying problem areas and initiating corrective measures relating to shop floor or office procedures;
9. Manage required training needs and maintain training register, performance evaluations and guidance sessions for direct reports;
10. Promote workplace safety by ensuring all employees investigate all accidents or near misses;
11. Lead and participate in safe, environmentally sound and healthy work behaviors and customer relations at all times in support of Readyquip Health and Safety Policy/Program(s) and best practices;
12. Encourage continuous improvement in operations through scheduled meetings between management, other departments, and employees as well as regular service meetings;
13. Work with all other departments to deliver a high level of customer service;
14. A commitment and sensitivity to addressing the customer’s specific needs.
QUALIFICATIONS:
1. Fluently bilingual in French and English, oral and written;
2. 3 years experience preferred;
3. Certified technician possessing either: journeyman, red seal or equivalent certificate, preferred;
4. Working knowledge in heavy equipment industry;
5. Must be able to read and understand prints (hydraulic & electrical), drawings and technical bulletins;
6. Must possess good relationship management, interpersonal and communication skills;
7. Work evening shifts and weekends as required;
8. Completed post-secondary education;
9. A team player with a strong customer service orientation;
10. Good organizational skills;
11. Sense of urgency with the ability to prioritize and deliver timely results in a fast-paced environment with multiple and changing priorities;
12. Must have a good driving record (copy of drivers’ abstract may be required);
13. Excellent communication, negotiating, analytical and organizational skills;
14. Effective leadership, coaching and team building skills;
15. Self-motivated and able to adapt to changing and multiple priorities;
16. Knowledgeable with Microsoft applications along with basic computer skills;
17. Working knowledge of competitors' equipment.
CHARACTER COMPETENCIES:
1. Ability to multi-task;
2. Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems;
3. Judgment & decision making: choosing appropriate actions based on common sense and cost-benefit analysis;
4. Coordination: adjusting actions in relation to others’ actions;
5. Leadership and persistence in the face of obstacles.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please. ReadyQuip is an equal opportunity employer. Please email careers@readyquip.com
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