Job Description Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you As part of our team you can have: Free night stays in our UK hotels and up to 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality As our next Receptionist, you… Are the ‘face of Ibis Cambridge Central Station ’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. Make the link with the different departments of the hotel to ensure a wonderful guest experience. Are a passionate individual, dedicated to continuously improving the quality of the hotel's services. Your missions will be: · Welcome the guests and ensure that the service is handled very well · Delivering an excellent service to our customers and insuring the quality of service is achieved. · Ensures the working areas are clean · Handles any guest complaints and/or remarks provides a response as soon as possible · Checking guests in and out of the hotel · Listen to the guest at all times ; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the hotel. · Has an impeccable attitude which conveys the image of the brand and hotel · Passionate for the success of the hotel · Attention to detail and quality · Willing to embrase changes