Are you a Technology professional with the ability to communicate across every stakeholder in a European business with a smile and a helpful nature?
You will be accountable for all IT hardware and software, desk phones and phone systems, iPads and iPhones, laptop base builds, rebuilds, and a 3-year replacement cycle. You will resolve all IT queries and escalate when necessary, enabling the business to work without interruption, including maximum uptime for all critical applications, systems, and servers. You will assist in the rollout of essential maintenance and wider projects.
Key accountabilities must include:
1. Qualified to A level or equivalent in an IT related discipline
2. CompTIA A+ certification or equivalent
3. Understanding of ITIL methodology
4. Interest and understanding of Microsoft desktop environment
5. Exposure to Windows Operating Systems
6. Troubleshooting MS Office Application Suite
7. Logical problem-solving strategies
8. Good communicator, written/verbal, and good interpersonal skills
9. Experience in first line IT Support
10. Remote control applications such as Team Viewer and RDP
11. MS Exchange 365 and MS Teams
12. Xerox print solutions - including replacing consumables
13. MS Server Operating System experience
14. Hardware ability to open a computer and confidently identify components
15. Active Directory and Group Policy
16. Understanding of PowerShell
17. Image deployment using Paragon or equivalent image software
18. Mimecast
19. VOIP telephony
20. IVR telephony structure
21. Datto backup
22. Sophos or other cloud-based antivirus solutions
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