Job Description
Position: Claims Handler
£22,500.00 - £29,500.00 per year, with potential for a bonus
Overview:
The Claims Handler will manage insurance claims and building repairs from initial instruction to project completion. This role involves keeping all stakeholders well-informed on claim progress, carefully controlling claim costs, and ensuring efficient and effective management throughout the claim lifecycle.
Core Responsibilities
Claim Management
* Claim Initiation & Processing: Open and handle new claims, ensuring timely and clear communication with all relevant parties from start to finish.
* Supplier Coordination: Allocate suppliers for each claim as necessary, ensuring high service quality and adherence to timelines.
* Call Handling: Manage inbound and outbound calls, acting as the primary contact for customers.
* Customer & Insurer Communication: Maintain effective, clear communication with customers, insurers, and other stakeholders to keep them updated on claim status.
* Data Management & Compliance: Ensure data is handled responsibly, in compliance with the Data Protection Act.
Claims Approval & Cost Control
* Property Claim Authorization: Assess and authorize claims following established guidelines.
* Cost Management: Implement cost-control measures to handle claims efficiently and reduce expenses.
Record Maintenance & System Updates
* Pulse System Updates: Regularly update claim records in the Pulse system to maintain accuracy and transparency.
* Supply Chain Database Administration: Oversee and update supplier information, supporting a compliant and efficient supply chain.
Complaint Resolution & Compliance
* Complaint Handling: Resolve low-level complaints promptly, adhering to the Complaints Handling Manual.
* Supplier Compliance Oversight: Ensure all suppliers comply with required standards and quality expectations.
Key Performance Expectations
* Call Quality & Volume: Meet company standards for call handling, ensuring quality and efficiency.
* Policy Adherence: Follow all company policies and procedures to maintain high service levels.
* Supplier Performance Monitoring: Track and ensure supplier performance aligns with service standards.
* Efficient Claim Progression: Proactively manage claims to reduce timelines.
* Productivity & Target Achievement: Meet productivity goals and performance targets for effective claim resolution and customer satisfaction.
Job Details
* Employment Type: Full-time, Permanent
* Schedule: Monday to Friday, no weekends, with occasional overtime
* Location: Hybrid remote, based in Buckinghamshire
Preferred Experience
* Claims Handling: 1 year
* Insurance or Property Industry: 2 years