* Hybrid working with flexitime
* Basic salary of £33,250 + quarterly performance bonsu
About Our Client
The company is a leading entity in the transport and distribution sector with a staff count exceeding 1,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.
Job Description
* Key responsibilities will consist of:
o Lead and manage the Customer Service team to deliver exceptional service.
o Develop and implement customer service policies and procedures.
o Providing continuous assistance to team members handling orders, complaints, and delivery challenges.
o Generating regular reports for senior management to track sales and identify slow-moving items.
o Maintaining frequent communication with customers via email, phone, or in-person visits to nurture relationships and resolve any concerns.
o Conducting an annual customer satisfaction survey, analysing feedback, and implementing improvement strategies based on the results.
o Handle complex customer service issues and oversee resolution.
o Monitor and analyse performance metrics and implement improvement strategies.
o Provide training and coaching to team members to ensure continued development.
o Ensure compliance with industry regulations and company policies.
o Regularly monitoring the performance of team members to ensure efficiency.
o Accurately managing and inputting orders into MPL/FRA and Presto platforms to meet customer requirements.
o Guiding international stores on prioritising deliveries as needed.
The Successful Applicant
A successful Contact & Telesales Manager should have:
* Have a minimum of 3 years' experience working in a customer managerial position
* Strong abilities to communicate with team
* Have strong leadership skills and have the ability to motivate and direct other team members
* Have excellent communication skills, both verbal and written
* Have strong attention to detail
* Work well within a fast-paced environment
* Ideal knowledge of the manufacturing industry
* Ideal know-how of sales order processing & invoice inputting processes
* Have good working knowledge of Microsoft Office
What's on Offer
* Basic salary starting at £33,250
* Discretionary team performance-based bonus
* Progression earning potential
* Career development progression into directorate route
* Exposure to B2B industrial manufacturing competitive landscape
* Pension contribution
* 2x salary life assurance
* Basic holiday allowance + bank holidays
Contact
Callum Crawford
Quote job ref
JN-102024-6550745
Phone number
+44 7890959671