Workshop Controller Location: Willenhall, Wolverhampton, WV13 Hours: Monday to Friday, 42.5 hours per week | One in three Saturday mornings Salary: Competitive – Based on experience Are you an experienced Workshop Controller looking for your next career move? This is a fantastic opportunity to join a well-established, industry-leading company offering career progression, excellent benefits, and a dynamic working environment. If you have strong leadership skills, technical knowledge, and a passion for delivering exceptional customer service, this could be the perfect role for you What’s on Offer? Competitive salary based on experience 30 days holiday (including bank holidays) Company pension contributions Career development opportunities Employee discounts on a wide range of products and services Company sick pay that increases with length of service Mental health and well-being support Free mortgage and will-writing services On-site parking (site specific) Key Responsibilities: Overseeing the day-to-day operations of a busy workshop, ensuring efficiency and productivity. Acting as the main point of contact for customers, handling service bookings, recalls, and repairs. Providing clear and professional feedback to customers, including pricing and estimates for additional work. Managing and motivating a team of technicians and service advisors, ensuring high performance and customer satisfaction. Handling various administrative duties, ensuring records and warranty guidelines are adhered to. What We’re Looking For: Previous experience in a Workshop Controller or similar supervisory role. Strong technical understanding of vehicles to confidently discuss repairs and service requirements. Excellent customer service skills, with the ability to handle queries and upsell services. Strong IT skills and ability to manage service schedules and warranty guidelines. A highly organised, efficient, and proactive approach to work. A team player with a flexible and energetic attitude. This is a fantastic opportunity to step into a leadership role within a fast-paced, rewarding environment. If you’re looking for a new challenge with great benefits and career development, apply today