Client Service Advisor – Public Sector (Scotland)
Are you looking for an exciting new challenge? Do you enjoy working in a busy environment and building solid client relationships? Aon is currently recruiting for a Client Service Advisor to join our Public Sector team. This role is a hybrid role which can offer the flexibility of office and home-based working. Ideally, candidates would be locally based to our Glasgow office, however, we would be open to other Scottish office locations such as Edinburgh or Aberdeen.
The Client Service Advisor will be primarily responsible for providing a high quality, innovative and profitable service in accordance with the client’s needs. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As a Client Service Advisor, some of your key responsibilities will include:
* Contributing to the formulation of the Service Plan
* Preparing Renewal Reports
* Creating presentations and any other client documents as required
* Ongoing communication with clients and Insurers following queries/alterations
* Client and Insurer visits where necessary
* Managing premium debiting, maintenance of credit control standards, and assisting with premium allocation
* Negotiating new business terms, renewal terms, mid-term adjustments, and cover extensions
* Supporting the marketing & tender processes to achieve optimum solutions for the client
* Preparing comprehensive marketing presentations, tender presentations, and renewal reports
* Establishing and developing effective working relationships with Insurers
* Ensuring all KPIs are met and delivered
* Frequent communication with Line Manager, Team, and Client Managers
As part of the Public Sector Team, you will professionally represent Aon, demonstrating an understanding of Public Sector objectives, and continually improve personal knowledge through appropriate training. You will be expected to take ownership of problems and their resolution, seeking assistance where necessary. In carrying out your role, you will be expected to align with regulatory and other standards as directed by line management.
How this opportunity is different
The Public Sector Team consists of Client Managers and Client Service Advisors nationwide. The team is focused on delivering the best of Aon to its client base and ensuring clients' business and insurance requirements are met. In this team, you will deal with a variety of clients from the Public Sector including:
* Local Authorities
* Police, Fire and Rescue
* NHSEducation
* Central Government
* Other Not-for-profit Organisations
You will be collaborating with Client Managers and Client Service Advisors from across the country, providing an exciting platform for knowledge sharing. Personal Development is encouraged and prioritised with training and support widely available.
Skills and experience that will lead to success
* Previous experience within any areas of Public Sector is preferred
* Insurance experience required, ideally gained at an insurance broker, with a high level of FCA Principle and Procedures knowledge
* Good level of technical knowledge, especially in major and pecuniary classes, Property / Casualty and Combined
* Experience with the Procurement and Tender processes would be preferred
* Organised, with the ability to prioritise work, working within a team or independently
* Previous experience with Acturis would be preferred
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance. All colleagues enjoy two “Global Wellbeing Days” each year. We offer a variety of working style solutions, recognising that flexibility goes beyond just the place of work.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
#LI-JV2
#LI-HYBRID
#J-18808-Ljbffr