Rivers Casino Portsmouth
3630 Victory Blvd.
Portsmouth, VA 23701, USA
Description
JobSummary:
Manages all personnel involved in the surveillance of gaming operations in accordance with internal and external controls in an effort to maintain the integrity of casino operations.
Supervisory Responsibilities:
* Yes, will supervise all Surveillance Shift Managers, Surveillance Supervisors, Surveillance Investigator(s), and Surveillance Analysts.
Duties/Responsibilities:
* The Surveillance Operations Manager reports to the Director of Surveillance regarding policy, purpose, responsibilities, authority and administrative matters.
* Ensures the protection of all company and personnel assets through supervision and coordination of the daily activities and departmental personnel, engaged in investigating gaming and non-gaming areas.
* Ensures departmental compliance with all regulatory, internal controls, policies, and procedures.
* Develops, in coordination with the Director of Surveillance, quality control procedures including frequent walk-through to ensure compliance.
* Supervises the Surveillance Department personnel including hiring, scheduling, training, and evaluating performance.
* Develops and administers, in coordination with the Director of Surveillance, a comprehensive training program for all personnel involved in surveillance operations.
* Reviews and analyzes existing surveillance equipment and recommends new surveillance equipment purchases, installation and replacements to better meet the needs of the Casino on an annual basis.
* Develops, implements, revises and enforces internal Standard Operating Procedures for the Surveillance Department.
* Develops and maintains a good working relationship with the Virginia Lottery and state/local law enforcement agencies in the reporting of illegal operations in the Casino.
* Ensures accurate reporting and logging of all pertinent information by surveillance personnel as required.
* Partners with the Security Department to protect the customers, employees and the assets of the property from fire, theft, burglary, assault and other security issues.
* Partners with the Security Department to conduct investigations of accidents and suspected criminal activities.
* Conducts performance reviews, evaluations, coaching and mentoring of surveillance staff.
Minimum Education and Experience Requirements:
* Must be 21 years of age or older.
* High school diploma or equivalent.
* 5 or more years casino surveillance experience, 3 or more years management experience.
Certifications, Licenses, and/or Registrations:
* Ability to obtain and maintain license as required by jurisdiction(s).
Knowledge, Skills, and Abilities:
* Knowledge and understanding of all aspects of a digital system utilized in a surveillance environment.
* Knowledge of operating a digital system with regards to workstations, software utilized, downloading, sending information, hardware, cabling, programming and configuration, settings, etc. related to operating such a system.
* Knowledge of fraud detection.
* Knowledge of investigative procedures and techniques.
* Available to work flexible shifts, weekends and holidays.
* Ability to obtain and maintain all necessary licensing.
Physical Requirements:
* Ability to work in an environment with moderate to loud noise, bright lights,
* smoke, and dust.
* Prolonged periods of sitting at a desk and working on a computer.
* Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged period of time.
* Must occasionally lift up to 25 pounds.
* Frequently required to stoop, crouch or kneel.
* Ability to interact with others while maintaining a courteous and positive demeanor.
* Possible exposure to high noise level for extended periods of time.
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