Contract Support Officer - Birmingham, Coventry and surrounding areas
24 March 2025
Are you looking to gain more experience within the security industry? Are you an experienced security officer who is looking for flexible hours across multiple sites in Birmingham, Coventry and surrounding areas and would like the opportunity to apply your skills and experience within the team at Ward?
…Apply now!
As a Contract Support Officer, you will be responsible for access control to the building, meeting and greeting visitors, contractors, and staff. You will be vigilant and the first point of call for any suspicious activity, carrying out ID checks, responding to emergencies, and providing information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public. The suitable candidate will be able to cover sickness, holidays, and events when required, including last-minute cover when contacted. Full flexibility is a must for this role.
Role: Contract Support Officer
Pay Rate: £12.25 per hour
Shift Pattern: Days, Nights, and Weekends
Location: Birmingham, Coventry, and surrounding areas
Role Requirements: Door Supervisor SIA licence and UK Driving licence (will need to drive between covering sites)
Main Duties:
* To provide the security measures necessary for the safeguarding of the property and people within the premises.
* Cover reception duties if/when required (Front of House experience is desired).
* To protect the premises from possible unauthorized entry.
* To ensure effective security of the assigned patrol locations against damage.
* To detect those responsible for losses or malicious damage to the client's property.
* To ensure that all persons wishing to enter the premises are fully identified.
* To provide a robust and efficient emergency response system to any emergency within the premises/building.
* To offer advice/assistance to staff and visitors.
* Protect the premises, property, and personnel from theft, damage, and violence.
* Patrol the site and buildings to prevent fire, flood, theft, and damage.
* Search premises and people as instructed.
* Provide access to cleaners and maintenance staff as instructed.
* Provide staff to assist in support of programmes, corporate events, and functions.
* Checking and validating all staff, visitors, and contractors passes.
* Issue and log keys; ensure their security and safe return after use.
* Operating, monitoring, and responding to installed security and safety systems.
* Maintaining a log of occurrences and production of incident reports.
* Direct and assist visitors.
* Locking and unlocking of offices as necessary.
* Checking of firefighting equipment.
* Monitoring and overseeing the effective performance of security equipment.
* Comply with and operate site security instructions and policies.
* Comply with and operate site emergency and Health & Safety procedures.
Must Haves:
* Valid SIA licence.
* UK Drivers licence.
* Proven work experience as a Security Officer (minimum 1 year).
* Experience in Front of House/Reception duties.
* Excellent customer service and communication skills.
* High level of self-presentation.
* IT literate - Ability to operate detecting systems and emergency equipment.
* Quick thinking and problem-solving skills.
* A positive attitude to dealing with people and taking on challenges.
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