Independent Living Support Coordinator
£22,242 (£27,431 FTE) ¦ Bath ¦ Permanent ¦ 30 hours per week
Closing Date: 2nd March 2025
Interview Date: 11th March 2025
Ready to Make a Real Difference in Your Community?
Tired of your skills being hidden behind a desk? Want to combine your administrative expertise with making a genuine difference in people's lives?
This isn't just another office job. As a brand-new role in our team, it's a chance to:
1. Split your time between organised office work and meeting people in their homes
2. Help people live safely and independently in their community
3. Join a supportive team on a 30-hour week (perfect for work-life balance!)
4. Build a career with one of the South West's top employers
What You'll Be Doing
You'll be the friendly face of our Independent Living Service – A person centric support service that enables people to build independence and remain living within their own homes and communities. Based at our Bath office, you'll bring your people skills and caring nature to every interaction, while keeping everything running smoothly behind the scenes.
Your role will be varied and rewarding:
5. Being the first point of contact for customers and families, using your listening skills to understand their needs and concerns
6. Building trust and guiding people through our support options with patience and empathy
7. Setting up simple digital alarms that give our customers 24/7 peace of mind
8. Creating comprehensive handovers to our Independent Living Officers, ensuring seamless support
9. Processing referrals and coordinating with our support team to keep everything running smoothly.
While most of your work will be in Bath and North East Somerset, our service is growing into Bristol and North Somerset – perfect if you enjoy variety in your day. You'll split your time between the office and visiting people in their homes, giving you the best of both worlds.
What's in it for you?
Beyond the £22,242 pro-rata salary and the opportunity to make a real difference every day, you'll get:
10. 26 days annual leave (plus bank holidays), rising to 29 days after 3 years
11. Your birthday off as an extra holiday
12. Up to 10% matched pension contribution
13. Flexible working arrangements
14. Health Cash Plan options
15. Employee Assistance Programme
16. 'Perks at Work' discounts and benefits package
You'll thrive here if you:
17. Have proven experience in building trust and rapport with people from all backgrounds
18. Bring strong listening skills and emotional intelligence to every conversation
19. Take pride in your attention to detail but never lose sight of the human touch
20. Are naturally proactive in reaching out and following up with people
21. Get satisfaction from helping others maintain their independence
22. Love organising and coordinating but also enjoy getting out from behind the desk
23. Are confident with Microsoft Office and quick to learn new systems
24. Have a driving license and access to a vehicle