Company description: ClearCourse Job description: 1st Line Implementation Support Full-Time, Office-Based Role in Waterlooville Location: Waterlooville (Office-Based, No Hybrid or Remote Working) Company: ClearCourse (Swan Retail) Hours: Full-Time - 37.5 hours per week (Includes Weekend and Bank Holiday Rotas) Are you an IT-savvy professional with strong customer service skills? Do you thrive in a fast-paced environment where you can troubleshoot technical issues and support customers? If so, we have the perfect role for you At ClearCourse, were a market-leading technology company, and were looking for a 1st Line Implementation Support specialist to join our team, working on our Swan Retail product. Based full-time in our Waterlooville office, this role is ideal for those who enjoy problem-solving, IT support, and providing excellent customer service. What Youll Be Doing: Technical Support: Act as the first point of escalation within our implementation team, resolving issues related to our bespoke EPOS systems and hardware. Ticket Management: Monitor, manage, and resolve incoming support tickets efficiently, ensuring SLAs are met. Customer Interaction: Provide professional, timely updates to customers and maintain accurate contact records. Collaboration: Work closely with implementation, support, and 3rd-party providers to resolve technical issues. Troubleshooting: Carry out basic hardware and network troubleshooting, including managing access to hosted servers. Ownership & Responsibility: Take initiative in resolving customer queries and ensuring issues are handled effectively. What Were Looking For: Technical Background: Experience working with IT systems, preferably in a retail setting. Customer Service Skills: Strong communication and a helpful, solution-focused approach. Problem-Solving Ability: Confident troubleshooting hardware, software, and network issues. Organisational Skills: Ability to prioritise tasks and work efficiently under pressure. Team Player: Willingness to collaborate and contribute to the success of the team. Flexibility: Ability to work weekends and Bank Holidays as part of a rota. Desirable Skills & Experience: IT Support Experience: Previous work in an IT support role is an advantage. SQL Knowledge: Experience with SQL is beneficial but not essential. Retail Exposure: Familiarity with EPOS systems and retail environments is a plus. Why Join Us? Career Growth A fantastic opportunity to expand your IT and customer service skills. Office-Based Role Work in our Waterlooville office with a collaborative team. Hands-On Experience Get involved in real-world problem-solving with cutting-edge retail technology. Supportive Team Culture Join a friendly, proactive team that values your contributions Benefits Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave your birthday off Employee wellbeing perks including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Ready to Apply? If you have a passion for IT, problem-solving, and delivering great customer service, wed love to hear from you ADZN1_UKTJ