* Position: Customer Service Assistant
* Salary: up to £30,000
* Location: Broadridge Heath
* Hours: Monday – Friday
* Benefits: On-site parking
A well-established stockist and distributor of electrical components is seeking a Customer Service Assistant to join their team. This company supplies a wide range of products to industries such as aerospace, defence, medical, industrial, rail, and transportation worldwide. The Customer Service Assistant will play a key role in creating and maintaining customer sales orders on the system. As a Customer Service Assistant, you will be responding to customer enquiries, updating information, and resolving queries.
Customer Service Assistant responsibilities:
* Accurately load customer orders onto the system and verify correct entry.
* Allocate stock according to order requirements, ensuring availability.
* Monitor and manage orders with unallocated lines or those on hold, taking necessary actions.
* Handle customer returns by creating credit notes and replacement orders as required.
* Respond to customer enquiries regarding the progress of their orders.
* Communicate effectively with the procurement and despatch teams to ensure smooth order fulfilment.
* Take ownership of resolving customer issues, providing solutions promptly.
* Record key performance indicator statistics and produce reports to support continuous improvement efforts.
* Review the progress of mass orders to ensure they are being utilised as expected, and ensure that sales coordinators consult with customers if there are discrepancies.
Skills & experience required:
* Proficient IT skills.
* Understanding of the markets in which they operate and the position of various major competitors in those markets.
* Exceptional communication skills, both written and verbal.
* Strong organisational abilities.
* Polite phone manner and well-spoken.
* Excellent listening skills.
* Ability to create documents and spreadsheets.
* Outstanding customer service capabilities.
* Effective problem-solving skills.
* Knowledge of an additional language besides English is advantageous.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
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