Job Title: Independent Living Scheme Manager Location: Ipswich Pay rate: £24 per hour Temp to Perm opportunity. ROLE PURPOSE To effectively and professionally manage extra care housing in line with our clients polices and procedures. To provide high quality housing related support to older and vulnerable people, promoting independence and providing a safe and secure environment for our customers to live in. To be an advocate for extra care and the services provided, with both internal teams and external partners. ACCOUNTABILITIES / RESPONSBILITIES Management and compliance: Responsible for H&S requirements in accordance with H&S policies and specific risk assessments. Responsible for ensuring all administration is efficiently and effectively completed in accordance policies, procedures and practices. Responsible for ensuring that the building and all communal areas are welcoming and maintained to a high standard. Responsible for compliance checks being completed daily/weekly /monthly and within agreed timescales. Understand the use of site systems and equipment, carry out appropriate checks and tests as required. Monitoring the grounds maintenance/cleaners and contractor's performance while they are on site raising concerns to the relevant departments so the matter can be resolved. Undertake the care and catering contract monitoring for the scheme facilitating meetings with the providers, internal departments and engaging with contract review meetings. Ensuring any concerns are escalated to the Area Manager. Responsible for ensuring the scheme and surroundings are a safe and secure environment, reporting all potential hazards immediately to prevent accidents or incidents. Respond and manage initial instances of anti social behaviour at the scheme to help resolve the matters before they escalate, seeking advice and support where needed by the line manager. Manage the IL Scheme Assistant and other scheme staff in respect of 121's, inductions, sickness and performance management and other managerial responsibilities. Ensure the teams training and development needs are met. Ensure that the Orbit safeguarding procedure is followed, and actions required are immediately followed up to ensure the safety of our customers. Responsible for all tenancy management aspects to ensure all paperwork and tenancies are up to date including managing decants, sole to joint, joint to sole, assignments, successions, mutual exchanges and death of a customer Ensure that all relevant FRA's actions are up to date to ensure we are working in a safe environment. Financial performance: Manage the voids within the scheme to ensure they are let as quickly as possible to a suitable applicant, to reduce the void loss. Responsible for marketing vacancies externally with other agencies, and within the local area to generate interest for future vacancies. Manage and monitor the service charge expenditure and budgets monthly, ensuring that variances are accounted for. Work in partnership with finance to set accurate budgets and service charges. Provide advice to customers on rent and service charge payments to ensure a proactive approach to the arrears process is taken Customer engagement: Create a lively and vibrant environment to reduce social isolation. Responsible for making sure new customers are welcomed and inducted to the scheme, so they understand how the services operate. Respond effectively to complaints and concerns and escalating to line management or other departments where required. Facilitate, implement and manage choice and consensus on matters relating to the scheme. Chair customer meetings and ensure any issues are swiftly resolved. To express an interest in this role, please apply now for immediate consideration and further info. Setsquare is committed to equality in the workplace and is an equal opportunity employer. Setsquare is acting as an Employment Business in relation to this vacancy