Are you an experienced customer focused Account Manager or retentions manager seeking a fresh, exciting challenge? This is your chance to join an industry leader, offering a truly transformative opportunity. You'll be rewarded with a competitive basic salary potential OTE 75k Our client, a multiple award-winning Health & Safety, HR, and Employment Law service provider, has been supporting businesses for over 80 years. This is a chance to join a thriving, commercially driven organisation, poised for further growth, and seeking ambitious individuals to contribute to that success. Key Responsibilities: Meeting via VC with existing clients who are coming to the end of their contractual term Renew clients into future terms ensuring they remain with the business Manage a pot of renewal each quarter to meet set targets for renewal rate Meet with clients who wish to look at options part way through their contract to renegotiate their terms Meet with clients who are in debt to ensure they pay and extend their contract Seek referrals for new business and upsell opportunities when meeting with clients Complete all admin and DocuSign in a timely manner Report directly to the Associate Director - Retention You'll be expected to have: 100% diary capacity (15 appointments per week) and a minimum of 2 hours talk time per day Minimum of 75% booking of clients due to expire in a calendar month Minimum of 3 appointments booked per day No more than 2 cancelled appointments per week No complaints from clients regarding the handling of their renewal or appointment. All client telephone calls to be answered in accordance with the departmental standards. All written client correspondence to contain clear, accurate and thorough information and meet required departmental standards. Fulltime Office Based - Monday to Friday 48821MA INDHIN