Business Support Officer. This postholder will be responsible for providing administration support for services provided by, and the Directors of, Provide Wellbeing Ltd.
Main duties of the job
* Ability to organise and plan own workload effectively.
* Ability to resolve queries competently and to escalate to team leader when necessary.
* Understanding of customer service and able to implement effectively.
* Able to use initiative within the framework of standard processes/procedures.
* Ability to work within a team environment.
* Reliable, accurate and excellent attention to detail.
* Advanced keyboarding skills.
About us
Provide Wellbeing Ltd - Previous experience in business administration and planning duties in a clinical/medical environment.
Job responsibilities
* Responsible for the end to end processing of patient referrals, appointments and test results from multiple sources and channels against key performance indicators. This includes all patient communication and correspondence including managing responses to patient requests in liaison with the clinical team and management.
* Liaison with Team and Premises to manage Clinic and Rotas incorporating cover for annual leave, Peer Review Sessions and Training Sessions and ensuring all staff and sub-contracts are aware of any changes in the usual Schedule i.e. nurses, cleaners, reception cover.
* Utilise key systems and reports to manage patient waiting times, back end processing of systems/tools, providing insight into patient demand to ensure adherence to KPIs, escalating to management deficits or surplus in capacity versus demand.
* Support management in the sourcing and induction of new employees, contractors, agency and temporary staff.
* Responsible for ensuring the administration, reception and clinical environments are clean, organised and tidy and reflect the Company Brand and Values, reporting any building maintenance issues to management and liaising with supplies to agree suitable times for any work required.
Person Specification
Essential & Desirable
* Previous experience as a medical/clinical secretary.
* Previous experience of patient-based systems such as SystmOne.
* Years of experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Location
900 The Crescent, Colchester Business Park
Salary
Depending on experience £27,292.30 per annum
Contract
Permanent
Working pattern
Full-time
Reference number
828-PROVIDE3469
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