University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Do you thrive in a fast paced environment?
Do you want to make a contribution to the NHS?
Would a flexible approach to working with a hybrid mix of home and office based hour's interest you?
Have you got an interest in delivering excellent customer services?
The Patient Access Team has an exciting opportunity to join our dynamic team as a Patient Access clinic coordinator on a 12 month fixed term position (maternity cover). This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount. The team has a unique trust wide insight into patient services, allowing the successful candidate valuable experience with both medical and surgical bookings/processes for a wide range of specialties, offering our team valuable transferable skills to be able to support them in progressing in their NHS career.
The Patient Access Team provides a Monday to Friday 8.00 to 17.00 patient booking service. Post holders will be required to work shifts to cover these opening hours. The Patient access office is closed bank holidays.
Part time 22.5 hours - Fixed term (12 months)
Main duties of the job
The post holder will work within University Hospitals Bristol & Weston on our Weston site. The role includes, to book, cancel and alter patient appointments using the Trust's Patient Administration System and will include ensuring this is done in accordance with the Patient Access Policy and local Referral to Treatment (RTT). The role of clinic coordinator is often the first point of contact for patients starting their treatment. The role is therefore responsible for setting a high level of patient care and reflecting the Trust's Values. The department provides a quality patient booking service for all patients, including monitoring and booking the Trusts elective waiting lists in guidance with the trusts waiting time policies and procedures, ensuring maximum efficiency is gained from existing capacity. Ensuring patients are scheduled in line with local and national guidelines including responsibility for accurate data recording regarding outpatient appointments using trust patient access systems.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Knowledge and Experience
* Clerical / administrative experience, including filing and/or reception
* Experience of dealing with the public, both on the telephone and in person
* Previous NHS experience
* Experience of using a Patient Administration System
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, when required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Demonstrate flexibility and motivation skills
* Working knowledge of admission/Appointment policies and procedures
* Respectful
* Supportive
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
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