Role Overview
An exciting opportunity has arisen for an experienced Assistant Housing Services Manager to join a dynamic team. This role is integral to the improvement of housing services, requiring a candidate passionate about social impact and dedicated to making a difference in the homeless sector.
Key Responsibilities
* Enhance operational systems and processes in housing services
* Build partnerships with external agencies for coordinated support
* Manage referrals, assess client suitability, and ensure a welcoming move-in process
* Assist in budgeting to ensure financial stability and resident support
* Promote financial literacy among residents and oversee payments
* Lead, support, and train team members to reach full potential
* Conduct regular team meetings and supervision sessions
* Set and monitor performance goals, using outcome-based measures
* Develop systems to support residents in maintaining their units
Requirements
* Strong knowledge of welfare benefits, housing and homelessness laws, and financial inclusion.
* Experience supporting vulnerable populations, particularly those facing complex challenges.
* Expertise in mental health, addiction recovery, and harm reduction strategies.
* Proven ability to lead a team and inspire positive change in clients.
* Excellent communication skills, adept at building productive relationships with colleagues, residents, and stakeholders.