Your role will be to manage on a day-to-day basis, a team of trade operatives within a Social Housing setting to ensure that the correct repairs are undertaken safely and within the specified timescales. The ideal candidate would be from a trade background with experience in dealing with direct employees and dealing with any employee issues.
DUTIES
* Ensuring that repairs are undertaken efficiently and cost-effectively, enabling efficient use of the team and compliance with Health and safety policies.
* Holding performance meetings with team members, assisting with training and development of your team via toolbox talks, coaching etc.
* Providing technical advice, support and guidance to operatives and following escalation procedures.
* Undertaking quality assessments and providing instructions to rectify any snagging, defects and/or uncompleted works.
* Liaising with tenants regarding the scope of service provision and resolving issues/managing expectations.
* Assisting with training and development for operatives.
* Ensuring all admin work is carried out in an accurate and timely manner.
SKILLS NEEDED
1. Strong technical knowledge - a trades background (carpentry, plumbing, roofing, groundworks, decorating etc)
2. Excellent organisational and communication skills
3. Ability to implement fully company policies and processes
4. Good Excel/Outlook and General IT...