Do you have 5 years' experience within the Business / Leisure Travel Industry? Are you fully efficient in ticketing, across all GDS systems (Galileo, Amadeus, Sabre)? Looking for your next exciting challenge? Look no further We are working with a well-established travel brand, who are looking for an Travel Support Specialist to join their growing team in London. The Support Specialist role is a full commitment to proactively support the companies Travel Advisor, by handling all their operational requests to ensure a smooth daily business operation. Responsibilities Answer telephone in polite, timely and efficient manner. Action requests sent to the Support Service Desk (Sales Force) within the given SLA. Attend weekly onboarding meetings for new Advisors Assisting new Advisors with any set up requests. Assist with requests related to issuing/reissuing/refunding complex tickets Report and log all complaints / praises to your Line Manager and respond as directed. Assist Advisors to navigate through Atriis/Concur/Roomservice/Dolphin and Apexx Assisting the Ops Manager with Duty of Care/ crisis reports Assisting Advisors with ADM's and escalate for resolution in the event of disputes. Providing ad hoc short training sessions to our Advisors to improve process proficiency Manning the UK Hotels inbox to ensure all emails are distributed accordingly Manning the UK Staff inbox to ensure all requests are replied in a timely manner Guiding the Advisors through the UK/USA intranet - SharePoint Assisting Advisors with updating traveller's profiles Providing assistance with fulfilling group bookings Create credentials for aggregators such as (url removed) Support Advisors with NDC requests by showing the GDS booking process Quality checking Advisors bookings on requests to minimize errors to reduce ADM's. Attend monthly team meetings Identifying training needs for the Advisors and report them to the Line Manager. Give feedback to the Line Manager for the benefit of other staff members. Assist USA Advisors with the ad hoc booking required to be created in the UK Requirements Minimum 5 years business/leisure travel experience Excellent Galileo/Amadeus skills to training level, including strong fares & ticketing knowledge (published and net fares) Sabre is a bonus Good British & European Rail knowledge including Evolvi / Voyages SNCF / Trainline Good knowledge of group bookings/processes Good knowledge of Atriis/Concur Excellent all round travel product knowledge Good administration skills Excellent time management The ability to work in a high pressured and demanding environment to meet company SLA's Exceptional communication & customer service skills A good command of the English language (verbal and written) Excellent fares knowledge, qualified to a minimum level of British Airways Fares 2 Good understanding of the leisure Tour Operator fares Ability to work as a team member and communicate with all departments at all levels Ability to maintain a positive and proactive attitude Knowledge of Teams/Sales force/One Note/Excel preferable not essential The package: Salary - Circa £27,000 Hybrid working (3 days in the Leicester Square office, 2 days from home) 25 days annual leave bank holidays Statutory Pension Scheme Annual Leave Entitlement: 25 days plus 8 public holidays 5% Annual Discretionary Bonus Bupa Healthcare Key Cover Bupa Dental Level 3 AIG LIFE - AIG Life insurance 2x Annual salary Health Assured - Our EAP service provides 24/7 available counselling and therapy sessions.Interested? Please click APPLY or contact