Job responsibilities Duties and Responsibilities: To organise and provide administrative support/agenda /preparation/minutes/ action log to manage the business cycle of all quality and governance related meetings and other meetings relating to patient safety events, complaints, and concerns. To maintain a central log to enable tracking and monitoring of work streams and to assist with the monitoring and production of key KPI reports in line with external contractual requirements and departmental KPI monitoring. Use their initiative to plan time effectively and prioritise all incoming work daily, including responding quickly, appropriately and communicating clearly in relation to urgent/important and unpredictable issues. Support the Quality and Governance Team with the delivery and embedding of quality improvement processes and best practice across the organisation. Maintain oversight and continue the development of the systems for management all organisations policies, clinical procedures and standard operating processes, NICE and patient safety alerts. Supporting the Head of Quality and Governance to oversee the assurance for all statutory, legal, and regulatory requirements across the business. Working with the Head of Quality and Governance to gather assurance to maintain compliance with CQC registration requirements including uploading information to the CQC portal and the implementation of any action plans following internal quality assurance visits or CQC inspections. Support the systems to monitor the delivery of the annual clinical audit programme and improvement plans where best practice standards have not been achieved. Working with the Quality and Risk Co-ordinator support the management of incidents and responses to patient concerns and complaints in line with best practice. To draft correspondence as directed by Head of Quality and Governance. Assist with the development of corporate templates and how to guides to support the embedding of the NHS Patient Safety Incident framework. Support the development and maintenance of the quality/governance content on share point and the business external website. Collate and assist with the production of information for regular reports within the business cycle to internal groups and committees and external commissioners and other stakeholders. Prepare reports and information requested by the Head of Quality and Governance as required. Maintain effective communication networks at all levels across the business and with external partners to facilitate the effective function of the Team. To liaise with the patient or families to arrange meetings. To exercise discretion and always maintain confidentiality. Liaise with external partners and agencies to ensure compliance with national, contractual, and local healthcare standards. Facilitate staff induction and training and development sessions on quality, patient safety and governance processes.