Merkur Slots Team Member - Part Time - Wisbech
Position: Team Member
Hours Per Week: 30
Pay Rate: £11.56 - £12.56 per hour
Night Rate: £12.56 per hour (11 pm - 6 am)
Do you have experience in retail or hospitality? Does working in a customer-driven environment appeal to you? Would you like a role with excellent career prospects? If you have answered yes to all the questions, we would like to hear from you!
Job Purpose: To ensure day-to-day operation of a licensed gaming centre, including but not restricted to ensuring that:
* Company operating standards are adhered to;
* Marketing/promotional activities/events are delivered correctly to the customer;
* Physical and personal security is maintained;
* Excellent customer relations are built and maintained;
* Venue is operated in accordance with LCCP;
* Acts as the responsible person for the venue when rota’d to do so; or in the event of unexpected absence.
Main Responsibilities and Key Tasks:
Operational:
* Ensure that the venue housekeeping is of the highest possible standard at all times, regularly cleaning floors, walls and other surfaces.
* Routinely clean all gaming centre equipment both before and during trading hours to ensure customers receive a high standard of presentation of equipment at all times.
* Ensure that all cleaning is completed in line with company policy.
* Issue customers with change as required and control any personal float allocated, in accordance with company procedures.
* Ensure service rounds and refreshments are offered in line with brand guidelines.
* Assist with pre-collection/midweek collection procedures as directed if required.
* Acquire and maintain a high level of machine knowledge both product and technical.
* Complete machine PPM process in accordance with the prescribed schedules.
* Ensure that all machines in the venue are playable; report any machine faults in line with Company procedures.
Security:
* Ensure that no person under the age of 18 gains access to the venue in accordance with current legislation.
* Maintain personal and physical security standards.
* Monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive.
Health and Safety:
* Ensure that all health and safety procedures are adhered to, reporting any potential hazards.
Administration:
* Assist with any administration as required to 100% accuracy.
Promotions:
* Ensure that all promotions are run legitimately and in accordance with current gaming legislation.
Communication:
* Attend any meetings as and when required.
* Keep up to date with business changes by reading the weekly Business Bulletin.
Customer Service:
* Promote the Company positively when dealing with customers.
* Respond positively to all customer requests.
* Ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
Other:
* Discourage harassment, victimisation or discrimination against employees, management or customers.
* Carry out any other reasonable duties as required.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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