Food & Beverage - Ibis Styles Heathrow East
Contract: Part time
Salary: 11.94
Opened in December 2019, Ibis Styles is the 4th Accor property within Splendid Hospitality Group's portfolio. Situated on Great West Road, Hounslow; the hotel has taken inspiration from the architecture of West London's Golden Mile. This stylish 125-guest room hotel features glamourous Art Deco interior throughout combined with everything you expect from Ibis Styles including comfortable SweetBeds, creative design, a friendly team and great rates.
With a variety of guest rooms including doubles, twins, triples and an interconnecting room with sofa beds available; the hotel is ideal for business or leisure travellers visiting West London. Set 4 miles from London Heathrow Airport, there are many great attractions within easy reach.
Job Description
We are looking for a Resident Services Assistant to support and complete the day-to-day tasks of the departmental operations. You will be an approachable and friendly person with the willingness to support and maintain a close relationship with residents throughout their stay.
This role is multi-tasking, and you will be required to be adaptable to ensure that the needs of the residents are always met.
Responsibilities
1. To operate the premises (24hr)
2. Ensuring the set-up of the buffet system in the restaurant area for mealtimes for residents
3. Adhere to Food Safety and Hygiene practices
4. Clearing/sanitising of tables in the restaurant area and the reception area
5. Maintain the reception, food and beverage outlets, public areas, stores, back office, staff room and outside areas in a clean and tidy condition
6. Deal with any resident queries in a polite and friendly manner
7. Record all complaints, comments, and special requests in the daily handover log
8. Clearly communicate with other departments to ensure minimal impact on resident service
9. Receive and pack deliveries
10. Assist with kitchen duties
This is not an exhaustive list but gives an insight into what is involved.
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together. For those keen to develop, you’ll have the opportunity to explore the business with various career options. In addition, on offer:
* 28 holiday days (pro rata for part time)
* Automatic Enrolment into a workplace pension scheme
* Heavily discounted hotel stays and food & beverage discounts
* 24/7 Employee Assistance Programme for you and your family
About Us
The life of every resident we care for is valuable, rich in history, and has unique life stories. The team strives to work together to ensure the people who stay with us feel safe, happy, and supported. The team is passionate and goes above and beyond to help every resident live life to the full.
What Happens Next
Does this role suit your skillset? Apply now, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful, we’ll invite you to meet one of the team to learn more about you, your experience, and let us tell you more about Holiday Inn Gatwick.
Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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