Prestatyn, Denbighshire (Sir Ddinbych), Wales
LL19
Pay: £26,104 prorated at £10,441.60 per annum
Hours: Full time
Contract: Permanent
Role: Other Qualified Professional
Posted: 21 Jan 2025
Closes: 20 Feb 2025
Job Description
Customer Service Officer
Prestatyn
Part-time 16 hours per week
Salary: £26,104 prorated at £10,441.60 per annum
Permanent
Here at HCA, we are renowned for our 5-star excellence in customer service and patient care. We are looking for an exceptional individual to join our outstanding customer service team.
As a Customer Service Officer, you will be responsible for managing customer enquiries and concerns/complaints via telephone and email, maintaining our high standards and providing an exceptional 5-star customer experience at all times. You will work closely with other colleagues and departments to provide prompt and amicable resolutions to customer concerns and complaints, going above and beyond for all our patients. You will be taking payments and details over the phone, so good data entry and accuracy are important too.
Ideally, you will currently be working within a customer service environment and be used to dealing with concerns and complaints in a patient, professional, and empathetic manner. You love what you do and strive for excellence in every call.
What you'll do:
* Answer patient calls in a professional and courteous manner - Circa 70 a day
* Maintain good working relations with customers and colleagues alike
* Process card payments via the online payment gateway
* Refer problematic accounts to the Customer Service Senior for further action
* Respond to patient queries within the set time period of 48 hrs
* Review and process daily patient statements
What you'll bring:
* Demonstrable customer service experience
* Very strong interpersonal skills (both written and verbal) with a demonstrated ability to build relationships
* Team player with the ability to build effective working relationships, working collaboratively with others to achieve a common goal
* High level of enthusiasm and a proactive, resilient attitude
* Computer literacy
* Problem-solving skills
Why HCA UK?
Originally founded over 50 years ago by Dr. Thomas Frist, HCA has become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare, having invested over £500 million in the latest treatments, technology, techniques, medication, and facilities. Being part of a large multisite, established healthcare group, we can offer you unrivaled opportunities for career progression through internal and external courses, as well as working conditions that prioritize both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Customer Service Officer, you'll be eligible for:
* 25 days holiday each year (plus bank holidays), increasing with service, with the option to buy or sell leave to suit you
* Private Healthcare Insurance for treatment at our leading hospitals
* Private pension contribution that increases with length of service
* Season Ticket Loan and Cycle to Work scheme
* Group Life Assurance from day one
* Critical illness cover
* Enhanced Maternity and Paternity pay
* Corporate staff discount for all facilities including Maternity packages at The Portland
* Comprehensive range of flexible health, protection, and lifestyle benefits to suit you
* Discounts with over 800 major retailers
Diversity and Inclusion
Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion, and Belonging. We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. By working together with our colleagues, we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs, as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.
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