GBS is dedicated to providing high-quality education and training to prepare students for successful careers. With campuses in strategic locations, GBS stands out as a leader in preparing students for the dynamic and evolving job market.
The main purpose of the role is to provide a high-quality, face-to-face IT service to students and staff based on one of the GBS campuses.
Raise, respond, and complete allocated IT tickets raised within the Service Management system, which can include:
* Providing assistance in the use of computer hardware and software provided by GBS; printing and support for ID card production.
* Providing technical support in moving and setting up audiovisual and IT equipment as required.
* Set up and configure PC/laptop equipment with required operating systems, installing software and drivers where necessary.
* Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines, and/or escalate to other technical resources as appropriate.
* Working with team members to troubleshoot both complex and routine computer issues.
* Performing one-on-one computer training on technology when necessary.
* Providing support with password issues.
* Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
* To be able to perform tests and evaluations on new software and hardware.
* Ensure the maintenance of records/logs of loan equipment, repairs and fixes, and maintenance schedules.
* Provide orientation and guidance to users on how to operate new software and computer equipment.
* Providing general administration support such as printing, filing, processing, and collating information as required by the IT department.
* Providing support to users and being the first point of contact for error reporting, raising tickets as required.
* Travel between campuses may be required to support the needs of the department.
Essential Skills and Experience
* Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
* Hands-on experience with installation of operating systems and software, computer networks, network administration, and network installation.
* Experience of providing IT Support remotely (by phone, online chat) and in person.
* Knowledge of service management systems and ITIL best practice.
* Knowledge of technical management, information analysis, and of computer hardware/software systems.
* Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
* Knowledge with implementing, configuring, and testing solutions.
#J-18808-Ljbffr