Field Service Lead
Location: Redditch, UK (International travel up to 50%)
Job Type: Full-time, Permanent
Benefits:
25 days holiday + 8 bank holidays (option to buy 5 more)
7% employer pension contribution
Westfield Health cover & Employee Assistance Program
Death in Service (4x salary)
Cycle & Electric Car Scheme (eligibility applies)
10% salary in shares after 1 year
Costco membership option
Enhanced maternity & paternity policiesAbout the Role
We're seeking a Field Service Lead to act as the first point of contact for in-field technical support, ensuring quick and effective issue resolution. You'll work closely with customers, service partners, and internal teams, conducting on-site investigations, coordinating repairs, and improving service processes. This role is key to enhancing aftersales support in the growing vehicle electrification sector, with strong career development opportunities.
Key Responsibilities
Technical Support & Troubleshooting - Investigate and diagnose issues with eCompressor systems, conducting on-site inspections and limited repairs to minimise downtime.
Customer & Service Network Support - Work with OEMs and service centres to ensure timely, effective solutions, offering technical guidance and training where needed.
Issue Tracking & Coordination - Maintain detailed records of in-field issues, warranty claims, and service activities, ensuring efficient tracking and resolution.
Process Improvement & Compliance - Support the development of service procedures, ensuring compliance with best practices and quality standards.
Collaboration & Feedback - Act as the voice of the customer, providing feedback to engineering and product teams to drive continuous improvement.Requirements
HNC/HND or equivalent in a technical field (electrical/mechanical focus beneficial)
Experience in field service supporting electro-mechanical systems
Strong problem-solving, communication, and report-writing skills
Process-driven, organised, and adaptable to a fast-paced environmentDesirable
Background in automotive supply chains, vehicle mechanics, or quality processes (8D, APQP, PPAP)
Experience in vehicle mechanics, electronics, or compressor systems
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