**About the Role**
We are seeking a friendly and enthusiastic Customer Team Member to join our team at Co-op. As a key member of our store team, you will be responsible for delivering an exceptional customer experience, providing excellent service, and ensuring that our store runs smoothly.
**Key Responsibilities:**
* Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership
* Work collaboratively with colleagues to solve problems and deliver a great shopping experience
* Maintain a safe and legal store environment, ensuring that shelves are stocked and prices, dates, and temperatures are accurate
* Support the introduction of new products and services, making changes feel natural and sharing experiences with colleagues
* Get involved in local community activities and events
**Requirements:**
* A genuine care for the needs of customers and members
* Great people skills, with the ability to build positive relationships with customers and colleagues
* A positive approach to change and problem-solving
* The flexibility to work a range of different shifts
**Why Join Us?**
At Co-op, we offer a range of benefits, including:
* 30% discount on all Co-op products in-store plus 10% discounts on other brands
* A pension scheme with up to 10% employer contributions
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it
* 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
* Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
* 24/7 employee assistance service
* Full, paid training and dedicated support for your personal development and career progression
* Rota shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
We value diversity and inclusion, and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.