Job Title: 1st/2nd Line IT Engineer
Location: Manchester City Centre
Salary: Up to £30,000 DOE
Our client, an internal company within the technology sector, is expanding their team to meet increasing business demands. They are seeking a dedicated and driven 1st/2nd Line IT Engineer who is a good problem solver and great communicator. Please note that a valid driving license and access to your own vehicle are essential due to the need for occasional office visits.
Key Responsibilities
1. Provide 1st and 2nd Line IT Support for an internal user base of 300+
2. Log, triage, and resolve incoming support tickets via email, phone, and remote desktop
3. Assist with software support and installation
4. Build and configure devices for users
5. Manage user accounts, including access and permissions
6. Ensure the smooth operation of all IT equipment and infrastructure
Technical Requirements
1. Experience with Active Directory / Group Policies
2. Proficiency in Microsoft Office Suite (Teams, OneDrive, Intune, SharePoint)
3. Strong Windows 10/11 support skills
4. Familiarity with Sentinel One AV, Mimecast, and Acronis backups
5. Knowledge of VOIP services
Benefits
1. 26 days of annual leave plus bank holidays
2. Access to Perk Box vouchers
3. Private pension and healthcare benefits
4. Cycle to work scheme
5. Ongoing professional development opportunities
This role is ideal for a tech enthusiast who is passionate about IT and eager to share fresh ideas. If you're looking for a dynamic position where you can make a difference, please apply for immediate consideration! #J-18808-Ljbffr