SERVICE ADVISOR
Location: Tipton
Salary: GBP28,000 - GBP30,000 pa plus Bonus of GBP2,000
Hours: Monday to Friday Days 09:00am - 18:00pm plus 1 in 4 Saturday mornings
My client, a commercial vehicle workshop, is looking for a Service Advisor for their depot in Tipton.
The role of Service Advisor involves:
Reporting directly to the Depot Manager or Service Manager, the Service Advisor will be responsible for day-to-day customer service for the workshop. The list of duties is subject to change, and on occasions, you may be required to carry out other duties due to business needs.
Key Responsibilities:
1. Input and create work orders on the system
2. Allocate work to fitters on a daily basis
3. Greeting customers
4. Ordering of parts and linking to work orders
5. Issuing purchase orders to suppliers
6. Dealing with reported defects and arranging attendance for breakdown calls
7. Goods receipt and closing purchase orders
8. Inputting labour hours and descriptions of work
9. Completing work orders and closing jobs
10. Handling incoming telephone calls
11. Arranging quotes for repairs
12. Obtaining purchase orders for recharges
13. General depot administration
14. Obtaining and collating recharge information
15. Planning of service inspections and MOTs
16. Workshop filing
17. Controlling flow and process of all WIP
18. Health and Safety compliance
A key part of the Service Advisor role is to ensure work is allocated and customer service levels are maintained.
The ideal candidate will have previous experience working in a Commercial Vehicle / Transport or fleet / workshop environment, dealing with HGVs, HGV Clients, and HGV Drivers.
If this Service Advisor role sounds like the job for you, please send your CV to Danica Baker at Sprint Recruitment.
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