About The Role
Hippo is looking to grow its Operations team by introducing a new role of Operations & Compliance Manager, reporting directly to the Chief Operating Officer.
Hippo has grown to a business of 500 and has ambitions to continue to grow in future.
This will require the operational processes to continue to improve and evolve. The role is wide reaching and requires the individual to be able to work across the different functions of the business to help drive operational effectiveness.
Full time or part time (4 days per week).
Location: This is a hybrid role with a minimum requirement to be on site in Leeds c. 1-2 days per month.
Your role in a nutshell:
- Taking ownership of our Professional Services Automation (PSA) tool:
-Working with the PSA Customer Success Manager to ensure we are utilising the tool to its maximum benefit.
-Overseeing upgrades and support tickets.
-Ensuring data is up to date and accurate.
-Becoming a PSA super user.
- Ensuring our core systems are integrating as expected and managing change of those systems/integration or replacing systems.
- Managing existing ISOs (27001, 9001, 45003,14001) and obtaining new ISO accreditations.
- Identifying and delivering operational improvements including automation.
- Supporting compliance across the different functional areas (e.g. Client Operations, Legal, HR, Talent Acquisition) including data accuracy, contractual management, IR35.
- Managing supplier management compliance.
About the Candidate:
- Understanding of a commercial business, preferably professional services
- Experience of managing ISO compliance
- High attention to detail
- Ability to project manage initiatives from start to finish
- Excellent communication, interpersonal and collaboration skills
- Self organisation and being able to work with minimal supervision
About The Company
As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:
- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle-to-work scheme for the avid cyclists
- Salary sacrifice electric vehicles scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of:
- private health cover
- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting
Diversity, Inclusion and Belonging at Hippo
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.
We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer,
Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hi, we’re Hippo.
At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.
We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.
Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do. If you're looking for a digital services partner that can deliver real results, let us help you build for the future and make a lasting impact.
Hippo locations
We are headquartered in Leeds and located across the UK in Edinburgh, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide, so don't let location hold you back from applying. We welcome candidates from all over the UK who possess the flexibility to work from any of our locations. Plus, we offer a generous relocation support package of up to £8k to help make your move a smooth one. It's worth noting that, given the dynamic nature of our business, you may be required to work on-site at client locations or from your own home.