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Resort Safety Shift Manager
Department: Resort Safety
Employment Type: Permanent - Full Time
Location: Skegness
Reporting To: Richard Webber
Description
About the role
As Resort Safety Shift Manager, you will carry out tasks on shift to ensure that the allocation of the team is complete to ensure the maximum positive impact on guest experience in our venues, building and developing a positive relationship with the guests.
You will support the team members during the shift to ensure that their workload is manageable, giving support when necessary and feeding back to Resort Safety Managers the areas of improvement, reviewing guest feedback supplied to them to understand areas in which our guests would value improvement.
You will carry out individual team member appraisals and coach and support the team during tasks to ensure we have a highly trained and fulfilled team. Your role ensures compliance with relevant legislation, company Fire, SIA, Licensing, and health & safety policies within your area of responsibility and help others to challenge themselves to innovate in any areas that will help the results of the business.
You will also drive team selection, recruitment, and retention with an emphasis on wellbeing.
This role will predominantly be night working (with occasional daytime working to meet business needs - such as training, recruitment, etc.). This role covers a 5-day working week over 7 days, so flexibility is very important.
About You
We are looking for an experienced leader from within a security or safety environment who can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.
You should have previous experience in leading teams within a busy security or safety environment where a balance of quality and safety is important.
You should be confident to direct and respond in any situation whilst delivering consistent brand standards.
The ability to lead, motivate, and engage your team, even during periods of high demand, is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
The successful candidate will hold an SIA (Door Supervision) licence, Level 2 Door Supervision Qualification, First Aid Qualification, and should ideally have a driving licence (or be willing to obtain one within an agreed timeframe).
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