Summary
A family run estate agents in Bradford are looking to recruit a Customer Service apprentice to join their small team of qualified professionals. For the right candidate there is possibility of a permanent position and potential to progress to higher level qualification.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday- Friday, Shifts to be agreed.
30 hours a week
Start date
Sunday 6 April 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
A family run Estate Agents in Bradford are looking to recruit a Customer Service apprentice to join their small team of qualified professional. With 5 star reviews and award winning status they are looking for someone to help maintain this standard and contribute to the company’s growth.
For the right candidate there is possibility of a permanent position and potential to progress to higher level qualification.
Tasks will include but not limited to:
* Answering calls
* Computer tasks, using word and Microsoft Excel
* Arranging Viewings
* Monitoring stationery and ordering when required
* Liaising with colleagues
* Updating spreadsheets
* General upkeep of the office and its day to day running
* Using social media to promote their services
Where you’ll work
AIRLINES HOUSE
66 LUMB LANE
BRADFORD
BD8 7QZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ABM TRAINING (UK) LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Onsite/remote
Requirements
Desirable qualifications
GCSE in:
* MATHS/ENGLISH (grade C/4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
Please check distance and travel to make sure you are comfortable with the day to day commute