Job Title: Inbound Customer Service Agent
Location: Sheffield, UK (Office-based)
Working Hours: 9am-5.30pm or 10am to 6:30pm Mon -Fri and 9am-5pm at weekends (5 days a week)
Salary: 25,750 GBP
Job Description:
Overview:
We are seeking a highly motivated and enthusiastic Inbound Customer Service Agent to join our team. As an Inbound Customer Service Agent, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, answering live chat inquiries, creating returns, and going above and beyond to ensure an amazing customer experience. If you have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment, this role is perfect for you.
Responsibilities:
1. Handle incoming calls, make outbound calls, respond to emails, and engage in live chat conversations to assist customers with their inquiries, concerns, and requests.
2. Effectively troubleshoot and resolve customer issues, complaints, and escalations with a focus on first-contact resolution.
3. Process customer returns and exchanges, ensuring a seamless and hassle-free experience for customers while adhering to company policies and procedures.
4. Accurately record customer interactions, issues, and resolutions in the customer relationship management (CRM) system, ensuring comprehensive documentation for future reference.
5. Collaborate with cross-functional teams such as Sales and Operations to ensure a seamless customer experience and resolve complex customer issues.
Requirements:
1. Excellent written and verbal communication skills.
2. Strong organisational and time management skills
3. Proficiency in using CRM and tracking systems.
4. Self-motivated and able to work independently.
5. Attention to detail and accuracy in all tasks
6. Learn, develop and build on feedback
7. Strong problem-solving skills by actively listening to customers
If you are passionate about customer experience, driven by results, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.
**Applicants must be authorized to work for any employer in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.**