FCG LTD Sheffield, England, United Kingdom
Location: FCG Ltd (Fan Cave Memorabilia / Luke Littler Store / Ronnie O'Sullivan Shop)
Salary: Dependent on Experience (DOE)
Benefits: Free Parking, Company Events
Job Overview:
FCG Ltd is seeking a detail-oriented and proactive Sales Administrator to join our team. The successful candidate will play a key role in supporting sales operations across our brands, ensuring smooth order processing, excellent customer service, and efficient administration.
Key Responsibilities:
1. Process and progress customer orders accurately and efficiently.
2. Maintain and update customer records in company databases.
3. Track and manage customer deliveries, ensuring timely dispatch and resolution of any issues.
4. Check stock levels against orders and coordinate with the relevant teams to manage inventory.
5. Handle general administrative duties to support the sales team.
6. Assist with customer inquiries via phone, email, and online platforms.
7. Liaise with suppliers, couriers, and internal teams to ensure smooth operations.
8. Auction administration - creating lot lists for brochures, creating sales reports post events, chasing payments.
9. Perform any additional duties as required by the Managing Director.
Person Specification:
1. Strong organisational skills with a keen eye for detail.
2. Excellent communication skills, both written and verbal.
3. Ability to manage multiple tasks in a fast-paced environment.
4. Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with order management.
5. Customer-focused with a professional and friendly approach.
6. Previous experience in a sales administration or customer service role.
7. Experience in order processing.
8. Understanding of stock management systems.
What We Offer:
1. Competitive salary based on experience.
2. Free on-site parking.
3. Company events.
4. Opportunity to work in an exciting, sports-focused retail environment.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Events Services
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