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Client:
Crown Lift Trucks Ltd
Location:
Basingstoke, UK
Job Category:
Other
EU work permit required:
Yes
Job Reference:
60b039ac9c34
Job Views:
5
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Field Service Manager - South East
* Full Time
* With Professional Experience
About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering, and manufacturing of its award-winning line of electric lift trucks. Our goal is to always provide the user with the safest, most efficient, and ergonomic forklift truck possible.
Our brand promise is:
“Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”
Quality and performance are the foundation of Crown’s success. Our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.
Job Responsibilities:
Responsible for handling a team of highly skilled service engineers, enhancing the quality of services provided to our customers.
Resource Management:
* Review Engineer performance with the Regional Service Manager.
* Schedule weekly review meetings with FSE/STLs.
* Review engineer headcount requirements on a monthly basis.
Profit and Loss:
* Monitor costs and revenue within the service area.
* Full Maintenance Contracts analysis on a monthly basis – review worst 20% of performers and formulate action plan.
* Monitor internal costs and warranty claims.
* Manage invoice queries in a timely manner.
Operational Efficiency:
* Target to have all due PM’s in the month complete, and achieved within targeted PM times.
* Maximise First Time Fix and Jobs per Day.
* Target to grow chargeable revenues by 10% per annum.
Customer Relations:
* Maintain adherence to agreed Service Level Agreements.
* Liaise with National Contract Managers to ensure customer expectations are met.
* Follow up on customer complaints and ensure root causes and corrective actions are identified.
Service Reviews:
* Plan and complete regular reviews of key customer accounts.
Reporting / Administration:
* Manage and review Infolink accounts.
* Establish strong reporting routines for your direct reports.
Safety and Risk Management:
* Promote a safe workplace for all.
* Ensure regular checks of tools are maintained and recorded.
* Reduce incidents at work by establishing root causes.
Person Specification:
Essential Skills:
* Proven track record of managing remote working teams.
* Excellent communication skills.
* Ability to interpret statistical data and present findings.
* Full UK driving licence.
Desirable Skills:
* Recent experience in the forklift truck service environment.
* Engineering qualification.
Vacancy Details:
Hours of Work: Monday to Friday – 8 hours per day.
Company Vehicle: A company car and fuel card are provided with the option for private use (subject to tax regulations).
Holidays: 25 days holiday.
Pension: Company pension plan.
Contact Information:
Please contact us via our website at:
Crown Lift Trucks Ltd
Katy Burrows
Rutherford Road
Basingstoke
RG24 8PD
www.crown.com
If you have any further queries regarding this job, please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on 01256 300211.
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