ICT Operations Analyst - Police Force Recruitment
Location: Hybrid (HQ: South Kidlington)
Rate: £250 per day
Service Care Solutions is assisting a respected police force in recruiting an ICT Operations Analyst.
Key Responsibilities:
* Proactively monitor and manage ICT infrastructure and networks to ensure high service availability.
* Respond promptly to incidents, requests, and alerts using tools like Azure, ServiceNow, SolarWinds, SCOM, and SCCM.
* Analyze and resolve technical issues for both on-premises and cloud services, ensuring minimal disruptions.
* Support the ITIL framework for incident, event, and access management processes.
* Perform operational maintenance and contribute to the resolution of capacity and configuration issues.
* Collaborate with service desk analysts and provide mentorship to enhance team skills and knowledge.
* Travel to various Force locations, partner sites, and supplier venues as required.
Essential Skills:
* Expertise in monitoring tools such as Azure, ServiceNow, SolarWinds, SCOM, and SCCM.
* Strong knowledge of Microsoft Server technologies, virtualization, and enterprise backup solutions.
* ITIL experience in incident, event, and access management processes.
* Analytical and proactive approach to resolving technical challenges.
* Ability to articulate technical concepts to non-technical stakeholders effectively.
Requirements:
* A valid UK driving license and the capability to travel between sites.
* Flexibility to work unsocial hours when required.
Why Join Us?
This is an exciting opportunity to contribute to a critical public service, ensuring technological operations run smoothly.
For more information or to apply, contact Lewis Ashcroft at lewis.ashcroft@servicecare.org.uk.
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