Job Title: Airfreight Import Supervisor Location: London Heathrow (LHR) Reports to: Operations Manager Line Management Responsibility: None Role and Responsibilities: Supervise all airfreight operations from start to finish with a hands-on approach. Create and maintain customer standard operating procedures (SOPs). Understand the financial aspects of each job file within your remit. Deliver accurate and timely paperwork for import documentation. Demonstrate commercial acumen and understand the profit and loss (P&L) of each job. Ensure timely and accurate freighting and invoicing. Manage operational and financial reports, escalating anomalies appropriately. Establish and maintain strong working relationships with suppliers, airlines, and overseas partners/agents. Person Specification: Solid experience in airfreight imports; export knowledge is beneficial. Familiarity with handling air movements from start to finish. Strong verbal and written communication skills for managing client/customer and carrier relationships. Experience overseeing staff in high-pressure environments, with the ability to remain calm and motivate others. Able to work a weekend overtime rota: Four hours of overtime on a Saturday or Sunday, working from home, typically once every four weeks. Knowledge and experience of customs is desirable. Strong work ethic and a ‘can do’ attitude. Experience with Cargowise is highly beneficial. Why Choose this employer? Competitive salary with a bi-annual bonus. Access to a benefits, discounts, and wellness platform, including gym memberships, restaurant offers, retail discounts, and more. Health cash plan. Octopus Electric Vehicle car scheme. Free parking. Respectful working environment. Plenty of opportunities for training and development. Full-time office-based role (no hybrid working policy). Be part of a dynamic team where your skills and dedication will be valued and rewarded. Apply now to take the next step in your career