Company Description
Everlast Gyms is dedicated to inspiring our members to reach their fitness goals by offering state-of-the-art facilities and a passionate, supportive environment. As a part of the Frasers Group, we’re committed to developing a strong, service-driven team that shares our vision of transforming fitness experiences across the UK.
Why join us?
Our mission – we are building the worlds most admired and compelling brand ecosystem
Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences
At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
1. Think without limits - Think fast, think fearlessly, and take the team with you
2. Own it and back yourself - Own the basics, own your role and own the results
3. Be relevant - Relevant to our people, our partners and the planet
Are you ready to join the Fearless?
Job Description
We’re looking for a Systems Administrator to join our team, playing a pivotal role in managing and maintaining key systems that support the day-to-day operations of our gyms. You’ll ensure all technical support requests are effectively handled, compliance standards are met, and accurate audits are conducted to maintain the integrity of our memberships and gym operations.
4. Ticket Management: Monitor and resolve support tickets related to system issues, ensuring timely responses to gym staff and escalating when necessary.
5. GDPR Compliance: Oversee processes related to GDPR, ensuring all data handling and storage comply with legal and policy standards.
6. Daily Audits: Conduct routine audits on direct debits and account transactions to ensure accurate billing, monitor discrepancies, and assist in maintaining membership records.
7. Account and System Checks: Perform daily checks on member accounts and system functionalities to proactively identify and rectify issues.
8. Gym Support: Act as the go-to technical support for gyms across the UK, providing guidance and troubleshooting assistance to ensure minimal disruption to operations.
Qualifications
9. Experience in a similar role, ideally in a membership-based or retail setting.
10. Proficiency in system management tools and comfort with various digital platforms and microsoft packages (Excel is a must).
11. Ability to manage multiple tasks with attention to detail, especially in audits and ticket tracking.
12. A team player with excellent communication skills and a proactive approach to problem-solving.