The post holder will be pivotal in ensuring the smooth operation of our Radiology Reception. You will be responsible for all aspects of managing radiology appointments and enquiries whilst maintaining a consistently high standard of customer service to our patients. Your workload will be distributed between reception duties, general administration and other duties commensurate with the banding of the post to ensure that our patients have an exceptional patient journey.
• Providea consistently high standard of customer service to patients, consultants, secretaries and visitors.
• Responsible for a wide range of administrative tasks, which includes making appointments for the private MRI, CT, ultrasound and x-ray patients.
• Check new referrals and contact Consultant Radiologists for correct protocols, ensuring relevant blood results in a timely manner.
• Prepare clinic lists and print off paperwork and payment forms ready for clinic.
• Meet and greet patients, communicating with secretaries and consultants to book patients according to their clinic needs to ensure an efficient service.
• Safety considerations and screening protocol for visitors and an understanding of potential hazards.
• Print reports and send to relevant consultant.
• Prioritise workload, work under pressure and ensure a consistently high standard of patient care at all times
• Maintain clerical stock inventory and order in a timely manner.
• Prioritise administration relating to booking queries according to level of urgency, using judgement to escalate urgent cases to the Radiographers. Make sure all relevant paperwork is completed on time and processed accordingly.
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
This advert closes on Sunday 17 Nov 2024
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