We are a friendly, well-established and growing semi-rural training practice based South of Bath, offering a supportive environment and with an ethos for a high standard of patient care.
We are seeking part-time prescription clerks/pharmacy technicians for a new script team at the surgery. Relevant experience working on a prescriptions team in Primary Care and/or a pharmacy technician qualification would be beneficial for these roles. All applicants should have excellent communication skills, be meticulous and well-organised with good computer skills.
Main duties of the job
The Primary Care Prescription Clerk/Pharmacy Technician is responsible for managing the repeat prescription process within the practice, ensuring accuracy and efficiency in the handling of prescription requests. The role involves liaising with patients, GPs, pharmacists, and other healthcare professionals to ensure the safe and timely provision of medications, in line with practice policy and legislation and to support the practice team in ensuring a high level of service is delivered. Accuracy and attention to detail are important as well as computer literacy. We use EMIS Web.
Job Responsibilities
* Prescription Management:
* Process repeat prescription requests from patients, ensuring all requests are accurate and complete.
* Liaise with GPs and pharmacists to clarify any queries related to prescriptions.
* Ensure prescriptions are signed by the appropriate GP and are ready for collection or delivery in a timely manner.
Medication Queries:
* Support the clinical staff in answering medication queries.
* Communicate effectively with patients regarding their prescription requests and any queries they may have.
* Provide information to patients about the repeat prescription process and any changes to their medication regimen.
Record Keeping:
* Maintain accurate and up-to-date records of all prescription requests and actions taken.
* Ensure all patient interactions and prescription changes are documented in the patients' medical record.
Controlled Drug Requests:
* Ensure correct protocols are followed regarding ordering of controlled drug requests in accordance with standard operating procedures to ensure legal compliance.
* Work closely with the practice team, including GPs, nurses, and pharmacists, to ensure a seamless prescription service.
* Check and action script team emails and tasks.
* Liaise with patients and pharmacies regarding queries and requests where necessary.
* Attend practice meetings as required to discuss prescription management and any related issues.
* Work flexibly within the team to provide cover for annual leave/sickness.
Quality Assurance:
* Participate in audits and quality improvement initiatives related to prescription management.
* Ensure compliance with all relevant policies, procedures, and regulations.
* Take prompt action in response to any drug alert bulletins that may be received from time to time.
* Undertake any necessary work as may be required and appropriate to maintain a high standard and efficient prescription service.
Communication:
* Communicate effectively with other team members, patients, and carers.
* Ability to receive sensitive or contentious information and process appropriately.
* Advise and support other members of the team as appropriate.
Skills and Qualifications
* Previous experience in a healthcare setting, preferably within a GP practice or pharmacy.
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* Ability to work independently and as part of a team.
* Proficiency in using healthcare IT systems and software.
Flexibility Statement:
The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.
Confidentiality:
All employees of Beckington Family Practice are required to maintain the confidentiality of members of the public and members of staff in accordance with Beckington Family Practice policies. While performing the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, surgery staff and other healthcare workers. They may also have access to information relating to the Surgery as a business organisation. All such information from any source is to be regarded as strictly confidential.
Person Specification
Skills and Knowledge
* Excellent communication skills (Written and Oral)
* Time Management and the ability to work to deadlines
* Negotiation and conflict management
* Interpersonal skills
* Typing skills (preferably in a medical environment)
* An understanding of a General Practice dispensary or pharmacy environment
Qualifications
* Good standard of general education
* Standard Grade Mathematics or Equivalent
* Standard Grade English or Equivalent
Experience
* Practical experience of working with others
* Experience of using own initiative
* Experience of customer service
* Experience of working within a General Practice environment
* Practical experience of EMIS or other medical computerised recording systems
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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