Responsibilities:
1. Administrative support for Service Line Cluster Manager, including diary management.
2. Assist with the monitoring of reports, highlighting areas of non-achievement to the service line management team such as appraisals and mandatory training.
3. Exercise judgement when dealing with enquiries, including telephone enquiries for the team and arranging meetings as requested for Service Line management team.
4. Booking of NHSP shifts for all relevant Departments and authorization of shift patterns.
5. Provide support to Heads of Departments with Healthroster dealing with daily queries including patterns, leave queries, etc.
6. Track and analyse service line complaints and ensure responses are completed within the trusts standard turnaround times.
7. Request notes for complaints and arrange meetings where necessary.
8. Co-ordinate and collate official responses to patient complaints and PALS queries, liaising directly with the complainants and the patient services team.
9. Take and transcribe minutes from meetings as required.
10. Action data quality reports, datix or incident reports as required, as directed by the Deputy Service Line Cluster Manager or the Service Improvement & Governance Manager.
11. Assist with rota management for Departmental facilities and provide cover support for the Therapies IT and Project manager as and when required.
12. Support the medical secretarial teams when required with general admin tasks, providing secretarial and administrative service to clinical teams.
13. Demonstrate own activities to new starters and provide training as required.
14. Check patient details and update on iPM/Tiara as necessary, related to the booking of patients or PTL tasks.
15. Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies.
16. Be versatile and adaptable to the demands of the team, managing work rather than being supervised and taking initiative as required.
17. Ensure effective communication with all members of a multi-disciplinary team.
18. Cover admin and clerical colleagues during times of absence or increased workload as requested by line manager.
19. Undertake routine office duties including note tracing, photocopying, post, filing of correspondence and maintenance of records when required.
20. Be fully conversant with case notes policy and other trust policies relevant to the role.
21. Maintain stock control of office supplies.
22. Other duties allocated by the Deputy Service Line Cluster Manager and Clinical Admin Manager.
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