Customer Service Adviser
Job type: Full Time
Schedule: Monday to Friday
Location: Ruthin or Dolgellau
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments, and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
An exciting opportunity has now arisen within the Ruthin and Dolgellau Agency.
About the role:
Your role will include handling existing motor, personal, and commercial insurance policies for our current customers, as well as initiating policies for clients new to NFU Mutual. You’ll apply your excellent, professional telephone manner to deal with any queries and to build long-term relationships with our loyal customers. With your flexible approach, you’ll provide administrative support and perform other office duties as required with ‘can-do’, proactive enthusiasm.
The requirements:
1. Strong relationship-building skills.
2. Professional manner.
3. Equivalent to Grade C in GCSE English and Maths.
4. Fluency in the Welsh Language will be beneficial.
To apply:
Please apply in writing with CV and covering letter to: cara_morris@nfumutual.co.uk
Closing date for all applications: 31/01/2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles, you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people, and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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