Our client is a market leader in their sector who are currently recruiting for a Customer Service Specialist to join their Head Office team on a permanent basis.
The successful candidate must have experience in customer service and working in a phone-based, fast paced environment. Excellent communication, investigative and inter-personal skills including a strong and confident telephone manner are key. The successful candidate will be able to work in a team, organising and prioritising workload.
Responsibilities
* The role will be responsible for managing and assisting a range of customer queries via telephone and email
* Working with third party companies, the role will work to finding positive solutions to each situation
* Accurately updating and maintaining an inhouse CRM system
* Deliver and maintain a professional service
* As part of the team, manage the first response for inbound calls
* Answer client queries which vary in urgency and complexity, ensuring complete customer confidence
Required Experience:
* Previous experience working in a customer service call centre or phone-based role
* Previous experience dealing with inbound queries
* Ability to remain calm under pressure
* A levels or equivalent (preferred)
* Excellent keyboard and computer skills
* Articulate, punctual and ability to organise workload
* Good organisational and communication skills
* Able to work as a member of a team
...