About the role
As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin.
Your Main Responsibilities
* Communicating with & responding to customers about technical service incidents, events and requests.
* Analysing and diagnosing errors and faults
* Proactively drive incidents through to resolution
* Collaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management
* Technically delivery of change requests into live services
* Collaborating with Product Management team on continuous product improvement based on customer feedback
* Site acceptance testing
Your Qualities
1. Customer & Service focussed
2. Passionate about IT
3. A strong communicator
4. Able to build relationships quickly and have a positive impact
5. Solutions focussed in how you think and act
6. Proactive and able to balanc...