We're delighted to offer a fantastic apprenticeship opportunity for enthusiastic individuals passionate about the travel and cruise industry.
Join a multi award-winning cruise company and kickstart your career in customer service, whilst being part of a dynamic and successful team!
As a Concierge Service Administration Apprentice, you'll work alongside our client's Customer Service Manager and team. This apprenticeship will provide you with hands-on experience in delivering exceptional customer service, ensuring clients receive the highest level of care across various communication channels.
This apprenticeship is an excellent entry point into the world of travel and cruise, providing you with the essential skills needed to succeed in a professional environment. If you're passionate about starting your career and eager to learn, please press the apply online button now!
Role of Concierge Service Administration Apprentice:
1. Learn to respond to customer inquiries before and after bookings via email and live chat.
2. Ensuring customers' tickets and final documents are prepared correctly and posted in a timely manner
3. Gain experience in post-booking administration tasks, including invoicing and balance payment collections.
4. Work both independently and as part of a team to deliver outstanding service to customers.
5. Support additional tasks as requested by manag...