Overview
Reference
CS32
Salary
£450 - £550/day
Job Location
- United Kingdom -- England -- East Midlands -- Northamptonshire -- Northampton
Job Type
Contract
Posted
09 March 2025
Business Analyst - Telephony Migration (Contract) - 3-month contract - Northampton (Hybrid)
My Customer is seeking an experienced Business Analyst to join their team and play a crucial role in the migration of our contact centre from Unity to Microsoft Teams.
This is a fantastic opportunity to contribute to a key transformation project while working across various initiatives.
The Business Analyst is required to travel to site in Northampton 3 days a week.
Skills & Experience Required:
* Proven experience as a Business Analyst, particularly in telephony or contact centre migration projects.
* Strong knowledge of Microsoft Teams and its capabilities for enterprise telephony.
* Ability to facilitate workshops and engage with stakeholders at all levels.
* Experience in documenting business processes, requirements, and user journeys.
* Willingness to travel to different sites as required.
Key Responsibilities:
* Lead the analysis, documentation, and delivery of business and technical requirements for the telephony migration.
* Engage with stakeholders to understand their needs, ensuring a seamless transition to MS Teams.
* Conduct workshops and site visits to gather requirements, map processes, and provide training where necessary.
* Identify risks, challenges, and opportunities to optimise the migration process.
* Collaborate with IT, operations, and external vendors to ensure smooth implementation.
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant.
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