We are a passionate team of hospitality specialists committed to delivering the very best and we go the extra mile to exceed the expectations of our customers. We are a key franchise partner for Starbucks and have ambitious plans to grow our business. With 21 sites across Scotland and Northern England, we employ over 500 partners. 2025 is already shaping up to be a busy year with 4 new openings, we hope you will join us on our journey.
Although we are entrusted with some of the world’s biggest brands, our values remain those of a small, family run business. We remain close to our partners and genuinely care about their wellbeing, encouraging a culture of trust and openness. We believe in treating each other with kindness, dignity, and respect, and are immensely proud of the team we have built.
The Role
We are seeking an enthusiastic and passionate leader to own their own Starbucks store. You'll have the right mixture of autonomy and support which sets you up for success in delivering a first class service to our Customers and Partners. The role is varied, but some of the tasks include:
* Leading, coaching and motivating a team to deliver quality drinks in a friendly way
* Overseeing operational excellence including drive-thru targets, customer satisfaction and brand standards
* Owning compliance for the store including Health & Safety, food safety and NFS
* Ensuring the business operates as effectively as possible, specifically focusing on COGS, labour cost & revenue
* Supporting the business from the front, leading your team on standards by example
* Assuming responsibility for cash management, stock control, ordering etc.
* Owning the people experience in your store - recruitment, engagement, managing rotas, payroll, employee relations, performance reviews etc.
* Developing and constantly growing your team, seeking out ways to train and build their skills
Your Experience
Our stores are popular, so we need someone who is used to operating in a fast-paced environment. Starbucks is a premium brand so we're looking for someone who can bring the extra shot to our latte. It's more than a morning coffee that we serve, it's an experience. We need someone who gets that.
* 2 years experience as a manager in a fast-paced hospitality/retail environment
* Passion for driving service excellence & quality coffee
* Proven leadership experience, independently able to manage their people experience
Why Join OCO?
We are a humble bunch, so we don't like to brag. But it's a pretty awesome place to work. Some of the things we're proud of are:
* We're a Living Wage Employer with a flat pay structure regardless of age
* We've promoted 75% of our Managers from within
* 50% of our Partners are Coffee Masters
* It's a shame when anybody leaves our business, but of the leavers in 2024, 80% said they left as a better person than they joined.
* We're obsessed with training and development, you'll feel this from day one in our business
* We have all the usual benefits - pensions, holidays, free Starbucks whilst on shift, discounts. Let us tell you more at the interview. Apply today!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
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