The job itself
Working for us
We are excited to be able to offer the opportunity to join the Libraries and East Riding Council’s Customer Services working as a Customer Advisor based at the Pocklington Multi-Service Centre.
We pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:
* Generous leave entitlement.
* Access to employer pension scheme.
* Reduced cost membership at our Leisure Centres.
* Shop and Save discounts at a variety of local shops.
What you’ll be doing
Working as a Customer Advisor your role will be to provide council and library services to our customers ensuring the delivery of a high-quality customer transaction, enquiry and information service to local residents. This includes dealing with queries that range from council tax and housing benefits through to requests for services such as bulky collections and applying for blue badges.
You will engage with customers and local partners to develop and promote the service. Within our council services this will include supporting use of our self-service and information facilities as well as helping customers with a wide range of council services. For our library services, this includes managing our library stock as well as promotion of our Health Agenda and running and supporting activities within the centre such as Bounce and Rhyme and Adult groups.
About You
We are looking for a friendly and confident individual with excellent customer care and organisational skills. You’re someone who enjoys working with customers of all ages and you can deal with difficult situations effectively, keeping calm under pressure.
You will have excellent communication skills and have an enthusiastic approach to delivering good customer service. This job would suit someone with experience of working with the public.
The role can be physically demanding and involves moving around the workplace, assisting customers, moving library stock to and from shelves, restocking display areas, loading/unloading of small crates of library materials/book stock and caddy liner boxes.
Please note: this role is fixed term for 12 months.
The working hours will be:
Week one:
Monday 9.15-4.45
Tuesday 9.15-5.30
Thursday 9.15-4.45
Friday 9.15 - 1.15
Saturday 9.15 - 12.45
Week two:
Monday 9.15-4.45
Tuesday 9.15-5.30
Thursday 9.15-4.45
Friday 9.15 - 1.15
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