Inside Sales Team Manager - Outbound Team Lead – EAP Solutions
Location: Manchester City Centre
Lead a team of sales consultants to success in B2B Outbound end-to-end sales process management – team of 12 – 17.
Salary: £35,000 PLUS fantastic OTE, earn £50K year 1, to £60K year 2.
Amazing training and incredible benefits including 34 days holiday, on-site gym in a stunning, modern office building! Monday – Friday 9-5. Award-winning culture!
You must have managed a team in an outbound, dynamic call centre or large sales floor environment.
Coach, Manage and Mentor - Pat on the Back – high performance Telesales Executives!
Outbound B2B Business Services / Mental Health Advisory into the SME market.
We want energy, coaching, motivation, carrot with a little tiny bit of stick. Dynamic incentive-driven people, teams and environment.
This role requires a sales floor manager who can get the best out of their people. We need a proven sales leader with experience of KPI’s, campaigns, data and a proven track record of leading a team of 12 - 17 and helping them successfully meet targets.
The Role:
1. Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs.
2. Ongoing development planning to drive performance through effective communication and documentation.
3. Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats.
4. Deliver weekly plans through daily performance & stat reviews.
5. Perform coaching, 1:1’s, agent contribution reviews, conduct & behaviours reviews in line with policies.
6. Deliver documentation based on the constant coaching and improvement of their team.
7. Ensure compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management.
8. Keep up to date with any campaign/company updates and changes.
What we’re looking for:
1. Must have at least 3 years’ experience in a management position leading a sales team to targets.
2. Competent user of Salesforce.
3. Uses statistical analysis to implement long-term and short-term fixes.
4. Sets a constant example in terms of behaviour and setting standards.
5. Gains feedback and analyses the way you communicate.
6. Always consistent and professional.
7. Manages and assists in performance improvements.
8. Analytical and problem-solving skills - can interpret MI and deliver Action Plans.
9. Good understanding of Inbound and Outbound telephony/dialler systems.
10. Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff.
11. Strong organisational aptitude and proven time management skills.
12. Excellent people management skills.
13. The proactive and decisive approach to problem-solving.
The Benefits:
1. 25 days’ holiday, plus bank holidays, Day off on your birthday, Holidays increase after 2- and 5-years’ service.
2. Perkbox discounts.
3. Pension Plan and Life Insurance.
4. Access to Employee Assistance Programme.
5. Company incentives, access to discount schemes.
Are you a manager, motivator and outbound sales leader? Apply now, or speak to Sarah @ Duval for all the info.
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