Company Description
About House of Fraser:
With a heritage than spans over 170 years and a portfolio of over 500 global brands, House of Fraser are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.
Job Description
Job purpose:
To lead and supervise a cross functional team who are flexible and adaptable to work across multiple departments, delivering high levels of customer service, stock management and cash handling; ensuring total focus on driving excellent customer service, both on the shop floor and back of house through pace and adaptability.
Key accountabilities and decision ownership:
1. Proactively lead the Stockroom & Shopfloor team to take an active role in supporting the store both on the shop floor and within our stock processing areas to deliver high levels of customer service, merchandising and replenishment when necessary.
2. Workforce planning - use judgement to focus resource appropriately, being flexible in approach and supporting the sales floor.
3. Drive pace, flexibility and accuracy within the team to process deliveries and minimise stock loss/damage efficiently whilst complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging.
4. Supports and implements best practice and principals, ensuring store teams operate back of house routines and tasks to guidelines.
5. Ensure team provide an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers.
6. Regular communication with Store Manager and Service Managers on stock levels.
7. Work effectively with 3rd party contractors to ensure the environment is safe, clean and secure.
Qualifications
Must have:
8. Relevant supervisory experience in a customer facing and stockhandling environment
9. Excellent Customer Service skills
10. Proven track record of working at pace to deliver results against target and deadlines
11. The ability to influence and challenge
12. A keen interest in premium fashion and a great brand knowledge
13. An understanding of Health & Safety legislation
14. Proven track record achieving targets delivering results against deadlines
Additional Information
The Rewards:
15. Basic salary £28,256 per annum
16. Excellent commission led bonuses
17. Weekly/Monthly & Quarterly Commercial Bonuses
18. Stocktake Bonuses
19. Staff incentives
20. Monthly Group Rewards and Recognition
21. Long Service awards
22. Join the Fearless1000 Incentive Scheme watch video to find out more
23. We offer a wide range of Development Courses with National Qualifications
24. 28 Days Holiday
25. 40% Instore Uniform Discount
26. Discounted Gym membership
27. Group Wide 20% Discount across all Frasers Group brands