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Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world-class care and expertise in our clinical services, underpinned by world-class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Job overview
The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Diabetes & Endocrine, Rheumatology, MDTU & Anticoagulant departments managing a team of administrative staff.
The post holder will lead a team of patient navigators and be responsible for the smooth running of the patient RTT journey from referral to discharge. Ensure that coordinated and streamlined administrative processes revolve around the patient and their individual needs. To be aware of and support national RTT targets and internal Trust/divisional performance (via the LUNA tool). To support the Operations/Service Managers team with any reasonable management requests.
Main duties of the job
1. Supervise the day-to-day work of the divisional administrative teams in the Diabetes & Endocrine, Rheumatology, MDTU & Anticoagulant departments.
2. Ensure that patient navigators and other members of the administrative team adhere to Trust policies and standard operating procedures at all times.
Person specification
Essential criteria
* Demonstrable ability to meet the Trust Values
Education & professional qualifications
Essential criteria
* Diploma level qualification or equivalent experience
* RSA 2 or RSA 3 word processing/typing or equivalent experience
* Knowledge of medical terminology.
* English and Math at GCSE level or equivalent
* Strong working knowledge and proficient in the use of Outlook package - PowerPoint, Excel, Microsoft Word as well as Access, email, Internet
* Knowledge of Cerner
Experience
Essential criteria
* Previous experience of working with the public and/or patients in a healthcare environment
* Previous administrative and organisational experience
* Experience of dealing with non-routine and complex problems
* Experience of managing staff
Skills
Essential criteria
* Excellent written and verbal communication skills
* Excellent organisational skills with meticulous attention to detail
* Excellent customer care practice, being polite, sympathetic, patient and diplomatic
* Understanding patient confidentiality
* Knowledge of Cerner
* Ability to confidently interact and share knowledge with staff at all levels
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
* Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
* Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
* Interview arrangements will be communicated via email so please check your email regularly following the closing date.
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